Marketing and New Member Development

Who You Are:

• Analytical & Customer-Oriented – You enjoy analyzing business prospects and developing insights that drive member engagement and growth.
• Persistent & Interactive – You’re dedicated to following up with prospects and members, ensuring they receive exceptional service and support.
• Collaborative & Intellectual – You love working with a team, sharing ideas, and continuously learning to enhance our outreach strategies.
• Resourceful & Receptive – You’re proactive in identifying opportunities and open to innovative approaches to drive success.

What You’ll Do:

• Engage with New & Prospective Members – Monitor and maintain a pipeline of business prospects, build profiles in our database, and schedule appointments for new and upgrade calls/appointments.
• Support Sales & Retention Efforts – Prepare sales materials, assist with upgrade plans, and communicate potential upgrades to the Retention Specialist.
• Sell and Manage Sponsorships to major events – Contact designated members with sponsorship opportunities and manage the sponsorship benefits associated with each event.
• Enhance Member Communications – Develop and manage automated processes to improve member engagement, including dues renewal reminders, sponsorship opportunities, and personalized thank-you messages.
• Manage Onboarding & Engagement – Guide new members through their first year with milestone check-ins, virtual touchpoints, event participation tracking, and follow-up surveys.
• Provide Key Insights – Generate weekly reports, payment history, and member engagement trends to ensure proactive follow-up and retention strategies.
• Website Monitoring – Regularly assess and optimize the user experience for members and prospects.

Qualifications and Experience:

• Bachelor’s degree in marketing, communications, or a related field.
• Minimum of 3-5 years of experience in account- or membership management or customer relations.

Skills & Competencies:

• Conceptual Thinking & Creativity – Ability to see the big picture and develop innovative solutions.
• Continuous Learning – Passion for professional growth and industry insights.
• Customer Focus – Strong commitment to understanding and meeting member needs.
• Flexibility – Adaptability to evolving priorities and new challenges.
• Goal-Oriented – Driven to achieve results and exceed expectations.
• Planning & Organization – Exceptional ability to manage multiple tasks and deadlines.
• Project Management – Strong skills in executing initiatives and tracking progress.
• Teamwork – Ability to collaborate effectively across departments and show enthusiasm, professionalism and commitment to MEC’s mission and goals.

Compensation and Benefits:

• Competitive salary commensurate with experience.
• 5% commission paid on event sponsorships.
• Bonus paid when Membership Team meets New, Retention, Upgrade and Overall Goals.
• Comprehensive benefits package including health insurance, retirement plans and paid time off.
• Opportunities for professional development and advancement.

Office Hours

• Monday – Thursday, 8:30 am – 5:00 pm; Friday, 8:30 am – 1:00 pm